AI Business Models and Role Development

Pilot 1:
AI Business Models and Role Development: development of an AI-based business model that is work-organizationally based on modified process flows and AI role concepts.

The use of AI at the interface to the customer is changing existing fields of activity. On the technical side, the challenge is to make the field data usable for developing new business models through the implementation of AI. This establishes internal and external interfaces between AI and the traditional roles of customer and service agent, as well as between AI developers and service agents. In certain processes, the AI developer may even contact the customer directly to implement specific features of the AI according to the customer’s requirements.

This knowledge transfer will be analyzed within the context of the changing roles, processes, workflows, and interfaces. Based on the process results, it is recommended that employees be adjusted to the changing roles as effectively as possible. The process map must be modified accordingly while optimizing workflows for the productive use of AI. In particular, the relevant interfaces between people, but also the emerging human-AI interfaces both externally, with the customer, and internally between the various process participants, but also directly between the internal users and the AI developers should be analyzed, redefined if necessary, and established accordingly. The interplay between the different aspects is particularly important.

Method development:

• Procedure model for Active Learning and User Integration to Reduce Annotation Effort in Training Hybrid Neural Models (IKA)
• Procedure model for interaction at human-AI-human interfaces in workflow (IAW)
• Model with role descriptions and competence dimensions for cross-domain work with AI (IAW)
• Role training for AI developers and AI users along the competence dimensions (IAW)